Returns &
Exchanges

Art should feel right in your space. If something is not as expected, our team will help you understand the options and the next step.

30 daysto request an eligible return

14 daysto send it after approval

One support teamfrom request to resolution

What applies to your artwork?

Eligibility depends on whether the piece is standard, customized, or affected in transit.

Standard artwork

An eligible standard artwork may be returned within 30 days of delivery. It must be unused, unaltered, and securely packed in its original condition.

For a change-of-mind return, return shipping is arranged and paid by the customer.

Custom or personalized artwork

Pieces created in a custom size, color, composition, or other personalized specification are made specifically for you and are not eligible for a change-of-mind return.

This does not limit support for damage, defects, or an artwork that materially differs from an approved specification.

Damaged or incorrect artwork

If your artwork arrives damaged, defective, or materially different from the confirmed order, contact us promptly so we can review the issue.

Keep the artwork and all packaging while we arrange the appropriate replacement, repair, or refund solution.

How to make a request

Please contact us before sending anything back. Unapproved returns may not be accepted.

1
Contact our team
Email your order number and a short explanation to support@miogallery.com.
2
Share clear photos
For damage or quality concerns, include the artwork, packaging, shipping label, and the specific area of concern.
3
Receive instructions
We will review the request and confirm the available resolution, return address, and packing guidance.
4
Pack and send
Once approved, dispatch the artwork within 14 days using a tracked service and retain the shipping receipt.

Policy details

Answers to the questions that most often affect a return or exchange.

Return condition and packaging

The artwork must be returned in the same condition in which it was received, without installation marks, alterations, stains, or other damage. Use the original protective materials whenever possible. If the original packaging is unavailable, ask us for suitable packing guidance before dispatch.

Hand-painted variations

Each MioGallery artwork is finished by hand. Small differences in brushwork, texture, tone, and color blending are natural characteristics of handmade work and are not automatically considered defects. If the result materially differs from an approved specification, send photographs so our team can assess it.

Exchanges

Exchanges depend on product availability and the condition of the returned artwork. If the replacement has a different price, our support team will explain the balance or refund before confirming the exchange.

Refund processing

After an eligible return is received and inspected, an approved refund is issued to the original payment method. The time needed for the credit to appear depends on your bank or payment provider. Original or return shipping charges are not refundable for change-of-mind returns.

Cancellations before dispatch

Contact us immediately if you need to cancel. Because many artworks are prepared to order, cancellation is not guaranteed once production, customization, framing, or packing has begun. We will confirm what remains possible based on the order status.